Image via Wikipedia Not a repeat. My new Samsung Intercept kept shutting itself down, and the Internet consensus was that it was a hardware issue and that Virgin Mobile will immediately replace the device. I emailed customer service, and I just told them the bare minimum: "Hi, my phone is a couple of days old and it keeps shutting itself off." Their reply came after a couple hours: "We are sorry for your problem with your phone. You can either go back to the store and swap it, or we'll send you a replacement and a prepaid return envelope." My reply: "My retailer sucks. Please send me a replacement." They said sure, asked me to verify my shipping address, and FEDEX 'd a replacement phone. Just like that. NO buts, no excuses, they simply overnighted a replacement phone and a prepaid padded pouch to return the old phone. I could get used to this kind of customer service. The phone swap was actually really simple and I was done in ab...